Cancellation, Return & Refund Policy

Last Updated: August 28, 2026

Thank you for shopping with Mama’s Digital.

Because our products are digital products that are delivered electronically, we have a different return and refund policy from businesses selling physical products.

1. Digital Products

All products sold through MamasDigital are digital products, such as:

  • Digital planners
  • Printable planners
  • Templates
  • Worksheets
  • Digital journals
  • PDF files
  • Other downloadable digital resources

No physical products are shipped.

2. Returns

Due to the digital nature of our products, we generally do not accept returns or exchanges after a digital product has been purchased and accessed or downloaded.

Once a digital file has been delivered, it cannot be physically returned.

3. Refunds

All purchases are generally considered final.

However, we understand that technical issues or exceptional circumstances may occur. If you experience a problem with your purchase, please contact us and we will review the issue on a case-by-case basis.

A refund may be considered in circumstances such as:

  • You were charged more than once for the same purchase due to a technical error.
  • You received an incorrect file due to an error on our part.
  • A purchased file is materially defective or corrupted and we are unable to provide a functioning replacement.
  • Another exceptional circumstance warrants a refund at our discretion.

4. Technical Problems

If you experience difficulty downloading, opening, or using your purchased file, please contact us before requesting a refund.

We will make reasonable efforts to help resolve technical problems and, where appropriate, provide a replacement or corrected file.

Please note that compatibility issues caused by unsupported software, applications, devices, or user settings may not qualify for a refund.

5. Accidental Purchases

Please carefully review your order before completing your purchase.

If you accidentally purchase a product, contact us as soon as possible. Because digital products may be delivered immediately after purchase, we cannot guarantee that an order can be cancelled once the file has been delivered or accessed.

6. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with your order details. We will review duplicate transactions and determine the appropriate resolution.

7. How to Request Assistance

If you have an issue with your purchase, please contact us at:

Email: [your business email]

Please include:

  • Your name
  • Email address used for the purchase
  • Order number
  • Name of the product
  • Description of the problem

We recommend contacting us within 7 days of your purchase so that we can investigate the issue promptly.

8. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

9. Contact Us

If you have any questions regarding this policy or need assistance with a purchase, please contact:

Mama’s Digital
Email: business@mamasdigital.com